Cancellation

You can leave anytime — we would rather fix problems first.

Self-serve cancel

Billing → Cancel subscription — confirm effective date (usually period end).

What stops

Assistant replies, new SMS processing, portal access after grace period. Export conversations first.

Reactivate

Log in within retention window and choose a plan — knowledge may still be intact.

Twilio

Cancel Simplae separately from Twilio number rental — or you may keep paying for an unused number.