Conversations overview

Every customer text creates a conversation thread. This is your front desk view — see what was asked and how the assistant replied.

Why monitor conversations

Even great assistants miss nuance. Reading threads weekly catches wrong answers and shows you what customers actually ask.

Key actions

• View new and open threads
• Search past issues

When a customer needs a person

Your assistant only answers from what it knows about your business. When it isn't sure, it texts you and steps aside instead of guessing.

Fixing a wrong answer

Every reply shows why the assistant answered that way. Fix any answer in one click from the conversation — your fix applies to every future reply, not just that thread.

Privacy

Conversations may contain personal data. Simplae is single-owner — your business account is the only login with access to customer threads.