Knowledge overview

Your assistant is only as helpful as the information you give it. The Knowledge section is where you upload, import, and edit everything your customers might ask — hours, services, policies, pricing, and directions.

Why knowledge matters

When a customer texts "Do you take walk-ins?" or "How much is a color correction?", your assistant searches what you taught it and replies in plain language. Without good knowledge, it will politely say it does not know — which is safe, but not ideal for sales.

Think of knowledge like training a new front-desk employee. You would show them the website, hand them a menu, and walk them through common questions. Simplae works the same way, except the assistant never forgets on a busy Saturday.

Ways to add knowledge

After importing, always review what the system extracted. Fix anything that looks wrong before customers see it.

How updates work

When you change knowledge, new customer messages use the updated information. You do not need to "retrain" from scratch. See keeping info updated for a simple maintenance routine.

Quality over quantity

A focused ten-page PDF beats a messy folder of outdated files. Remove duplicate sources and archive old menus so your assistant does not mix last year's prices with this year's.

Troubleshooting knowledge gaps

If customers get wrong answers, check whether the correct info exists in knowledge, whether an old document contradicts a newer one, and whether the question uses words your materials do not include. Add a short FAQ entry with the exact phrasing customers use.

Next steps

Pick one import method above and add your core business facts today. Then schedule fifteen minutes each week to review and fix mistakes.