Refunds

Refunds are case-by-case and fair — not automatic for partial months after heavy use.

Eligible situations

Duplicate charges, verified outage affecting core service, billing errors.

Not typically refunded

Change of mind after months of usage, Twilio carrier fees, chargebacks without contacting support first.

How to request

Email contact with invoice ID and reason within thirty days.

Credits vs. cash

Small goodwill credits may apply to next invoice instead of card refund — you choose when offered.