Frequently asked questions

Short answers for busy owners. For deeper guides, follow the links.

Getting started

Do I need a developer? No. If you can upload a PDF and text a friend, you can set up Simplae.

How long does setup take? Many owners finish basics in under an hour; SMS verification may add a few business days.

Can I try without paying? Yes — start on the free trial.

Knowledge and answers

Why did the assistant say "I don't know"? Usually missing or outdated knowledge. Add an FAQ with the customer's exact words.

Will it make things up? No — it only answers from what it knows about your business. When it isn't sure, it says so and asks you instead of guessing — and your answer teaches it for next time.

Will it make up prices? It tries to use your sources. Wrong prices mean conflicting documents — fix mistakes.

Can it speak other languages? It can reply in languages present in your knowledge and customer messages; quality varies — test before advertising bilingual support.

SMS

Which countries are supported? Primarily US and Canada for production SMS; ask support for others.

Do customers know it's AI? You write the greeting. Many businesses name the assistant and offer human help.

What if someone texts STOP? They are opted out of marketing texts — see STOP & HELP.

Billing

What happens if my card fails? Grace period, then paused service until updated — payment methods.

Still stuck?

See Troubleshooting or contact support.