Troubleshooting
Fix common problems with knowledge, SMS, and login.
Troubleshooting
Work through these sections before contacting support — most issues resolve in minutes.
Login and access
Forgot password — Use reset link on sign-in; check spam.
Wrong or missing answers
- Reproduce with a test text.
- Search knowledge for conflicting sources.
- Review imports you skipped.
- Wait one minute after edits — processing is fast but not instant.
SMS not working
| Symptom | Check |
|---|---|
| No reply at all | Twilio connected? Verification approved? |
| Delayed reply | Carrier outage or rate limits |
| Customer says STOP | Expected — do not manual text promos |
| Wrong number on site | Update marketing materials |
Full list: SMS common issues.
Integrations disconnected
Reconnect OAuth in Integrations. Tokens expire after password changes.
Billing interruptions
Update card in payment methods. Contact support if account shows paid but features locked.
Contact support
Include business name, screenshot, conversation link, and what you already tried. We respond in plain English — no ticket jargon required.